Terms and Conditions

  1. Detailed description of goods and/or services
    Healthier Options (Pty) Ltd is a business in the Health & Wellness industry that sells health coaching services, healthy cooking courses and health products online.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 1 to 2 working days and the delivery process will be done by email.
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction (Optional)
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by Healthier Options (Pty) Ltd is subject to availability. In cases of unavailability, Healthier Options will refund the client in full within 30 days. Cancellation of orders by the client will attract a 100% administration fee. We do not accept cancellations for our courses due to the low price of the courses, which are already discounted, and due to bank and PayGate charges, and administration fees.
    (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  5. Customer Privacy policy
    Healthier Options (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Healthier Options (Pty) Ltd bank account, the details of which are provided on the website.
  7. Card acquiring and security
    Card transactions will be acquired for Healthier Options (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Healthier Options (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.
    For more detail on DPO PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Healthier Options (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Healthier Options (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1 Tyrone Road, Padfield Park, Pinetown, Kwa-Zulu Natal, South Africa, 3610 .
  12. Variation
    Healthier Options (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Healthier Options (Pty) Ltd (private company) based in South Africa trading as Healthier Options (Pty) Ltd and with registration number 2013/107285/07 and May Solomon (Director).
  14. Healthier Options (Pty) Ltd contact details
    Company Physical Address: 1 Tyrone Road, Padfield Park, Pinetown, 3610, Kwa-Zulu Natal
    Email: may@healthieroptions.co.za Telephone: (031) 7010157/0659075031
Healthier Options © 2018. All rights reserved Terms and Conditions